Customer reviews are one of the most powerful tools in eCommerce. They build trust, influence buying decisions, and even impact how your products rank. But replying to every review — good or bad — can be time-consuming. That’s where EcomPal makes things easier.
In just a few clicks, you can generate professional replies that show customers you value their feedback. In fact, replying to reviews makes customers 88% more likely to choose your brand again.
Step 1: Open the Review Reply Tool
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From the dashboard menu, click Reply to Customer Reviews.
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At the top, you’ll see the Rating stars, which let you log the review’s score (1–5 stars).
Step 2: Paste the Customer’s Review
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Copy the review from your marketplace.
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Paste it into the “Paste the customer’s review here” box.
Example: “Item arrived quickly and works perfectly. Very happy!”
Step 3: Add Reply Notes (Optional)
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In the second box, type how you’d like to respond.
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Examples:
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Thank the customer for the feedback
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Apologise for an issue
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Confirm refund issued
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Invite them to contact you by chat
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Step 4: Generate a Reply
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Click Create Reply.
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EcomPal instantly creates a friendly, professional response tailored to the review.
Example Output:
“Thanks so much for your feedback! We’re delighted to hear the product works perfectly for you. We look forward to serving you again.”
Step 5: Review and Post
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Double-check your reply for tone and accuracy.
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Copy and paste it into your marketplace (Amazon, TikTok Shop, eBay, Shopify, etc.).
Why Replying to Reviews with EcomPal Matters
✔️ Builds Trust – customers see you care about feedback.
✔️ Encourages More Reviews – people are more likely to leave reviews when they see responses.
✔️ Improves Ranking – marketplaces reward stores that engage with customers.
✔️ Boosts Loyalty – replying makes customers nearly twice as likely to shop again.